Orange Apartments Kepplestone

Hidden charges ruined our holiday!

Booked through Booking.com and received a message through the agency afterwards that a £200 deposit was needed. It was stated that this needed to be paid before arrival and failure to do so would result in a cancellation of our reservation and no refund. We thought this was highly unfair as it was not stated on any of the details or descriptions that we would need to do this. There was also an additional £35 charge for our dog - again, not stated on description. This meant that we had to cut our holiday short as we had saved money for an adventure around Scotland and this ate up all of our accommodation budget for the time we had left. We were very disappointed to have to leave due to this, and would not be staying with them again. The apartment itself was good. Comfortable and clean- though the beds were rock hard. However, it was listed as 5* and I would not say it is 5*… holes in the carpets, broken door handles, curtain rails hanging off, broken cabinets. For the pay per night price, it was good- but we were so disappointed with the additional charges.

Awful

Last minute booking Apartment in a lovely area. However actual apartment was terrible. And we have stayed in better. And the apartment came with an additional £200 deposit..I have no issues with this if apartment is fabulous. Apartment Very bad smell of cigars. Kitchen small table was broken. TV only works if you have a Netflix account. Beds uncomfortable. Everything is tired. A lovely man Ish came and tried to sort things. But it is clear these issues have been going on for a number of years. Location lovely but wish I'd gone to a Travelodge or Premier Inn